Terms and Conditions

Returns, Refunds and Exchanges

Returns

Our goal at ascents™ is complete customer satisfaction. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges.

To be eligible for a return, your item must be unused, in the same condition that it was received, and in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please call ascents™ toll free at 1 (800) 671-1890, emails us at customerservice@shopascents.com or use our contact form to initiate a return. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 7 to 10 business days. 

Late or Missing Refunds (if applicable)

If you haven’t received a refund within 7 to 10 business days after email notification of your refund's approval, please double check with your original funding source to be sure it hasn't posted. Some refunds can take as many as 14 days to post.

If, after 14 days, you still haven't received a credit to your original funding source, please contact us at: customerservice@shopascents.com.

Sale Items (if applicable)

Only regular priced items may be returned and refunded; discounted items are final sale only.

Exchanges (if applicable)

If you have received a defective or damaged item, we apologize! ascents™' number one goal is our customers' complete satisfaction, so if you need to initiate an exchange, please email ascents™ customer service at customerservice@shopascents.com and send your item to: 10000 Cedar Avenue, Cleveland OH 44106 and we will take care of it promptly. Please note that exchanges can be processed for the same item, only.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to later give to you, it is necessary that we send the refund directly to the original item purchaser. 

 

Shipping

All product returns should be mailed to: Aeroscena LLC, 10000 Cedar Avenue, Cleveland, OH  USA 44106

Shipping costs are non-refundable.

Geographic constraints create variation in the amount of time it may take for your product exchange to reach you. Typically, exchanges are processed and shipped within 7-10 business days. 

When returning an order over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee your return's receipt.

Privacy Policy

Aeroscena® LLC, the makers of ascents™, is committed to respecting your privacy and recognizes your need for appropriate protection and management of the information you provide to us. Please carefully read this Privacy Policy statement to understand how your information, as a visitor to this website, will be treated and used by Aeroscena®. 

Collection and Use of Personal Information

In general, you may visit this website at any time without telling us who you are or providing any personal information. We do not collect information that would personally identify you unless you choose to provide it. If you voluntarily provide personal information, Aeroscena® may use that information to send you products, information or services.

When you place an order on our website, we will ask for your personal information including contact information and credit card payment information necessary to process your order and we may share that information with appropriate business partners, financial institutions, shipping companies, postal authorities or government agencies in order to process your order.

Aeroscena® does not sell, rent, trade or share your contact information, credit card information or any other personally identifiable information with or to any third party unrelated to Aeroscena®, except in situations where we must provide information for legal purposes or investigations as required by law, other than as noted above.

Cookies

A cookie is a small alphanumeric data file sent to your computer or other device from a web server. When you visit our website or open an email from us, we may send one or more types of cookies to your computer or device. These cookies may include a "session cookie" that expires immediately when you close your browser and a "persistent cookie" that stores information on your hard drive, so that when you return to our website at a later time the cookie information is still available. We may use cookies to improve the quality of our website, remind us who you are, analyze our website traffic patterns, trends and functionality and to process your order. You can delete this cookie information at any time by using the tools available on your Internet browser toolbar.

IP Address

An Internet Protocol (IP) address is a number used to identify computers and devices, so that data you request can be sent to you. Aeroscena®'s web server may automatically collect and track IP addresses of visitors to our website for the purposes of analyzing website traffic patterns, usage, performance, visitor preferences, trends, and related statistics, but this information does not contain any personally identifiable information about any individual visitor to our website, unless you voluntarily provide your information.

Security

Aeroscena® uses appropriate reasonable measures including physical, electronic and managerial safeguard procedures to protect the confidentiality and security of information transmitted to us. To protect information delivered to us electronically, our website uses Secure Sockets Layer (SSL) which encrypts your credit card number and contact information. However, no data transmission over the Internet can be guaranteed to be 100% secure and Aeroscena® cannot guarantee or warrant the security of any information transmitted to or from our website. You use our website at your own risk. We may periodically review and modify, where appropriate, our security policies and procedures without notice to you.

Limitation of Liability

Aeroscena® is not liable for any direct, indirect, special, consequential or monetary damages, including fees and penalties in connection with use of products on this website or connectivity to or from this website, including information submitted to or from this website.

Other Website Links

Websites that are linked to this website and visited by a user from our website may have different policies, terms, and conditions for use. Aeroscena® is not responsible for the privacy practices or terms and conditions of these other websites.

Opt-Out of Future Communications

We want to communicate with you only if you want to hear from us. When you place an order on our website, you may be asked whether you would like to receive e-mail messages regarding our products, promotions or other topics that may be of interest. We will only send such messages with prior consent. You may opt out of receiving future emails from us at any time by following the opt-out instructions in any email we send or by visiting the website and selecting "privacy preferences." 

Users Under the Age of 18

If you are under the age of 18, do not provide any personally identifiable information on this website without the knowledge and permission of your parent or guardian.

Consent

By using our website or sharing your information with us, you are accepting the practices described in this Privacy Policy. This policy may change from time to time without notice to you, so please revisit this page periodically. 

Terms of Service

Welcome to Shopascents.com (the “website”). Please take a few minutes to review these terms and conditions (“Terms and Conditions”). Your use of our website and your purchase of products from our website each constitute your acceptance of these Terms and Conditions and your agreement to be bound by them. If you do not agree with any of these Terms and Conditions, do not use our website.

These Terms and Conditions apply to the use of this website and to the purchase of Aeroscena® products to the exclusion of all others, including those included by you in your order, acknowledgement or other documents or communications and any different or additional terms or conditions to those herein are hereby rejected and excluded.

This website is owned and operated by Aeroscena® LLC ("Aeroscena", “we”, “us”, “our”). All inquiries may be directed to:

Aeroscena® LLC

Cleveland Clinic GCIC

10000 Cedar Avenue

Cleveland, OH 44106

These Terms and Conditions May Change

Aeroscena® reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you visit or purchase products from our website.

Website Use and Access

The Shopascents.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail or wholesale transactions involving Aeroscena®'s products and to conduct business with or contact Aeroscena® on their own behalf. 

Aeroscena® may at any time, in its sole discretion, (1) revoke the access of any user to this website; and (2) modify, change, withdraw or delete this website and/or any of these Terms and Conditions in whole or in part.

Users under the Age of 18

If you are under the age of 18, do not provide any personally identifiable information on this website without the knowledge and permission of your parent or guardian.

International Users

The Shopascents.com website is controlled, operated, and administered from within the United States of America. Aeroscena® makes no representation that this website or the products on this website are appropriate or available for use outside the United States. You are prohibited from accessing this website from countries or territories where any content or products on this website might be illegal or prohibited or where purchase or use of our products may violate any U.S. export laws or regulations.

Privacy and Security

Please refer to our Privacy Policy for information about how your information is collected and used by Aeroscena® and about the measures we employ to protect the information transmitted to or from this website. 

Other Website Links

Third party websites that link to this website or that are linked to by this website and visited by a user from our website may have different policies, terms and conditions for use. Aeroscena® is not responsible for the content, privacy practices, terms and conditions or any other aspect of such third party websites.

Copyright Notice

All content on this website, including but not limited to, information, illustrations, artwork, graphics, photographs, design and text are the exclusive property of Aeroscena and are subject to applicable trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Aeroscena®, by one of our affiliates or by third parties who have licensed or assigned their rights, interests or materials to Aeroscena®. Users of this website may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining the express written permission of Aeroscena® except with applicable copyright and trademark notices in place for the sole personal use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail or wholesale transactions involving, Aeroscena®'s products, and to conduct business with or contact Aeroscena®. Aeroscena® reserves all of its intellectual property rights to any content downloaded from this website.

Inaccuracy Disclaimer

We strive to provide accurate product and pricing information. However, typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and availability may sometimes occur. Aeroscena® reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order), and will not be responsible or liable in any way for any such errors, inaccuracies or omissions.

We have done our best to display and describe as accurately as possible the products shown on this website. However, we cannot guarantee that your monitor's display of colors and images will be accurate or that you will concur with our description of the products on this website, and Aeroscena is not responsible or liable in any way for any such inaccuracy.

Medical Disclaimer

The statements about the products on this website, on our product packaging and in our company literature have not been evaluated by the Food and Drug Administration. Our products are neither designed nor intended to treat, diagnose or cure any medical or health condition.

Limitation of Liability Regarding Website Use

This website and all content available on this website are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. By using this website, you acknowledge and agree that Aeroscena® is not liable for any damages of any kind whatsoever, including any direct, indirect, special, consequential or monetary damages, including fees and penalties, in connection with use of this website and any of its features or connectivity to or obtained from this website, including information submitted to or from this website. If you are dissatisfied with any of the content of this website, your sole and exclusive remedy is to discontinue using the website.

Consent Agreement

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio without giving effect to any principles or conflicts of law. If any term or condition contained herein shall be ruled unlawful, void or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. 

PURCHASE TERMS AND CONDITIONS

By purchasing any product from this website, you agree to the following Terms and Conditions:

Payment

Payment is due upon placement of an order unless otherwise agreed to in writing by us. Any payment not made to us when due shall be subject to a carrying charge of one and one half percent (1 1/2%) per month on the unpaid balance until paid.

Shipment; Taxes, Duties and Fees

Unless otherwise provided for in writing by us, all shipments will be made Ex Works from our facility (exclusive of sales, use, excise and other taxes, duties and taxes on exports and imports, brokerage and customs arrangements and fees, insurance, documentation and forwarder fees, storage and handling, fees associated with brokerage and freight beyond U.S. port of exit and any other taxes or fees of a similar nature (collectively “Taxes and Fees”)), and title and risk of loss to the products purchased from Aeroscena shall pass to (and payment of all Taxes and Fees are the responsibility of) you. All shipments will be made in our standard shipping packages addressed to you at the address you have provided to us. 

Customs Clearance

You shall perform the functions necessary to clear the products through all United States and non-United States customs and similar controls, and you shall arrange for the transportation of products to the delivery point.

Acceptance

You shall inspect all products purchased promptly upon receipt thereof at the shipping destination and may reject products only in accordance with the Return Policy. Products not rejected by written notification to us from you within 30 days of receipt shall be deemed to have been accepted

If a product purchased is not as described on the website, your sole remedy is to return it as described in our Return Policy. If a product purchased by you was incorrectly priced, we will, at our discretion, either contact you to provide instructions or cancel your order and notify you of such cancellation.

Casualty and Availability of Supplies

Delivery of all or any part of products purchased is contingent upon our ability to manufacture and obtain the products, other goods, supplies, raw materials and services through our regular and usual sources of supply. In the event that we do not meet anticipated deliveries, we shall not be liable therefor and may, in our discretion without prior notice to you, postpone the delivery date(s).

Limited Warranty, Warranty Disclaimers and Limitations of Remedies and Liabilities

Aeroscena® recommends only those applications for its products as described on our website, in our company literature and on our product packaging and hereby disclaims any liability for uses of our products other than those specified. We warrant that our products will be free from defects in materials and workmanship for the shelf life of the products indicated by the lot number and the expiry date on the products. Any product determined to be defective at the time of delivery will be replaced in accordance with these Terms and Conditions and our Return Policy provided that you have acted in accordance with their respective terms and conditions. We do not warrant against failures or damages caused by improper handling, improper storage, misuse or improper use or application of our products, use of our products not in compliance with instructions, contamination, or exposure of our products to heat, cold, water, liquids, or forces that damage our products.

EXCEPT AS SET FORTH ABOVE, WE MAKE NO OTHER WARRANTIES CONCERNING OUR PRODUCTS WHATSOEVER. WE DISCLAIM AND EXCLUDE ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, NON-INFRINGEMENT, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE CONCERNING THE PRODUCTS. YOU ACKNOWLEDGE AND AGREE THAT OUR OBLIGATION DESCRIBED IN THIS PARAGRAPH AND OUR RETURN POLICY IS YOUR SOLE REMEDY BARGAINED FOR WITH US IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES. IN NO EVENT WILL OUR LIABILITY EXCEED THE PAYMENT WE RECEIVED FROM YOU FOR THE PRODUCTS IN QUESTION. OUR OBLIGATIONS DESCRIBED IN THIS PARAGRAPH AND OUR RETURN POLICY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US FOR ANY LIABILITY WITH RESPECT TO THE PRODUCTS WHETHER ANY CLAIM FOR RECOVERY IS BASED UPON OR ARISES OUT OF THEORIES OF CONTRACT, NEGLIGENCE, TORT (INCLUDING STRICT LIABILITY) OR OTHERWISE PROVIDED THAT THE FOREGOING LIMITATIONS SHALL NOT APPLY FOR ANY LIABILITY WHICH MAY NOT BY APPLICABLE LAW BE EXCLUDED OR LIMITED. YOU AGREE THAT NO OTHER REMEDY SHALL BE AVAILABLE TO YOU OR ANY USER AND THAT IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, (INCLUDING WITHOUT LIMITATION LOSS OF INCOME, LOSS OF TIME, LOSS OF SALES, COST OR REPLACEMENT ITEMS, CLAIMS ASSERTED BY YOU OR ANY USER, INJURY TO PERSONAL PROPERTY, OR INJURY TO ANY PERSON, WHETHER OR NOT OCCASIONED BY OUR NEGLIGENCE) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ACCOMMODATION BY US TO YOU, WHETHER BY ATTEMPT, EFFORT OR PROMISE TO REPLACE, AND WHETHER FOR SALES POLICY OR OTHERWISE SHALL ESTABLISH ANY ADDITIONAL LIABILITY OF OURS OR ANY CONTRACT TERM INCONSISTENT WITH THE TERMS HEREIN. 

A suit based on any cause of action must be commenced within one year from the earlier of the date of purchase or delivery of the product in question.

Pricing Policy

The prices displayed on our website are quoted in U.S. Dollars and are valid and effective only in the U.S., and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. While we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for the payment of all applicable taxes, regardless of the amount quoted on this website at the time of your order.

Cancellation

We may cancel or terminate all or part of our agreement with you immediately upon the happening of any of the following: your material delinquency of any of your obligations hereunder or with respect to any other order or transaction with us; institution of any proceedings by or against you or any of your property under any law dealing with bankruptcy, insolvency, receivership or other relief of debtors; your assignment of property for the benefit of creditors; or any event, whether or not similar to the foregoing, which in our good faith belief materially impairs the prospect of payment or performance by you hereunder. Our right to cancel or terminate set forth herein may be exercised by us without liability.

IN ALL CASES CLERICAL ERRORS ARE SUBJECT TO CORRECTION.

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